Refund policy

1. Return & Refund Policy


Thank you for shopping at TIUNA KELAY JACKSON. The following applies to footwear, apparel, and accessories.

1.1 Eligibility for Returns


  • You may return items within 30 days of delivery. Returns requested after 30 days cannot be accepted for full refund or exchange.
  • Apparel and footwear must be unused, unworn, unwashed, free of stains, odors, and damage, with all original tags, packaging, and accessories attached.
  • Accessories must be free of scratches, tarnish, or signs of use, and in resalable condition.
  • For health and safety reasons, intimate apparel, underwear, and socks are not eligible for return unless defective.
  • A valid order number or proof of purchase is required to process any return.

1.2 Return Process


To start a return, contact our customer service team at vlsx7385@outlook.com. We will provide a return address and step-by-step instructions.

Note: Returns sent without prior approval will not be processed.

1.3 Non-Returnable Items


The following items are not eligible for return:

  • Intimate apparel, underwear, and socks
  • Final sale / clearance items (only eligible for exchange if defective)
  • Custom or personalized accessories (only eligible for return if defective)
  • Used or worn accessories (only eligible for return if defective)

1.4 Refund Policy


  • Once we receive and inspect your returned items, we will notify you by email of approval or rejection.
  • Approved refunds will be processed to your original payment method within 3–7 business days. Processing times vary by payment provider.
  • We reserve the right to issue a partial refund or decline a refund if items are damaged, missing parts, or not in resalable condition.

1.5 Shipping for Returns


  • Return shipping costs are the customer’s responsibility for non-defective returns.
  • Return shipping will be covered by us for returns due to defects, wrong items, wrong sizes, or shipping errors on our part.