Shipping policy

Thank you for choosing TIUNA KELAY JACKSON. Below is our shipping policy for footwear, apparel, and accessories.

3.1 Order Processing Time


  • All orders are processed within 1–3 business days (excluding weekends and U.S. federal holidays).
  • Processing may be delayed due to stock shortages or custom orders; we will notify you by email.

3.2 Shipping Destinations & Estimated Times


We ship to the United States, Canada, the United Kingdom, EU member states, and other selected regions.

  • U.S. domestic: 7–25 business days
  • Canada / UK / EU: 6–25 business days
  • Other international: 10–25 business days (up to 30 days for remote areas)

    Actual delivery times depend on destination and local carrier performance.

3.3 Order Tracking


All orders include tracking. Once shipped, a confirmation email with tracking details will be sent to your checkout email.

If your order is late beyond the estimated time, contact us for assistance.

3.4 Shipping Issues & Liability


  • Lost or damaged packages: We will assist with carrier claims and offer replacement or refund.
  • Incorrect address: Customer is responsible for delivery failures due to incorrect address. Redelivery requires additional shipping fees.
  • Customs issues: Customer is responsible for customs clearance, duties, and taxes. We are not liable for returns or destruction due to unclaimed items.

3.5 Holiday & Peak Season Notice


During high-volume sales (Black Friday, Christmas) or U.S. holidays, processing and delivery times may be extended. Notices will be posted on our website.